Hertz's Expansion: Hertz is planning to deploy its technology to more major airport locations this year.
Sixt's Technology: Sixt utilizes an AI-supported tool called Car Gate, which uses sensors and cameras to scan for car damage, with photos being verified.
Enterprise's Stance: Enterprise Mobility stated that they do not currently use AI in their damage review process.
Avis Budget Group's Approach: Avis Budget Group, while reportedly testing AI for damage scanning in 2019, currently maintains a human-led damage assessment process, using AI only for internal efficiencies.
Industry Trend: The information highlights varying adoption rates of AI technology for damage assessment among major rental car companies.
Hertz plans to expand the technology to other “major airport locations” this year, Ms. Spencer said, but did not specify how many or where.
Sixt, another major rental car company, uses a different A.I.-supported tool called Car Gate, a scanner that relies on “built-in sensors, cameras and a lighting system” to check for damage, according to the company’s website. “As part of the quality assurance, the photos are checked and verified,” the website says. Sixt did not respond to multiple requests for comment.
A spokesman for Enterprise Mobility, which owns Enterprise, National and Alamo, said the company does not use A.I. in its damage review process.
Avis Budget Group, which includes the brands Avis, Budget and Payless, as well as the car-sharing company Zipcar, was reportedly testing A.I. damage scanning technology as early as 2019, but the company said via email that its damage assessment process “remains human-led.” It added, “While certain technologies, including A.I., may be used to support internal efficiencies, they do not replace the judgment or involvement of our employees.”
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